This Privacy Policy explains how saratic.com collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using Saratic.com, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
When you visit or purchase tickets from Saratic.com, we may collect the following data:
- Personal Information: Full name, email address, phone number, billing address, NRIC/passport (if required for entry).
- Payment Information: Processed securely via Stripe or selected payment gateway. We do not store credit/debit card details.
- Usage Data: Your IP address, device type, browser type, and session behavior for analytics and fraud prevention.
2. How We Use Your Data
Your data is used for the following purposes:
- To process and deliver your ticket purchases
- To send email confirmations, event reminders, and important updates
- To respond to customer support requests
- To improve our website, services, and ticketing experience
- To comply with legal obligations or resolve disputes
3. Disclosure of Data
We do not sell, rent, or share your personal data with third parties, except:
- With event organizers, solely for event-related access and updates
- With payment processors for secure transaction processing
- When required by law enforcement or legal obligation
4. Data Security
We implement strict security measures including:
- SSL encryption for all data transmissions
- Secure servers and restricted access to personal data
- Compliance with PCI DSS for payment security
5. Your Rights
Under PDPA, you have the right to:
- Access your personal data
- Correct or update inaccurate information
- Withdraw consent to data usage (which may affect ticket services)
To exercise your rights, contact us at:
privacy@saratic.com
6. Cookies
Saratic.com uses cookies to enhance your browsing experience, personalize content, and analyze site traffic. You may disable cookies in your browser settings.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last Modified” date.
Last Modified: June 2025
9. Contact Us
For any inquiries about this policy, please contact:
privacy@saratic.com
www.saratic.com
